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Accessibility Statement

Version 1.0. Effective May 20, 2026.

Our commitment

Ensealed is built to be usable by everyone, including people who rely on keyboards, screen readers, and other assistive technology. We target conformance with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA across the marketing site, dashboard, and public signer pages.

This statement applies to the websites at the Ensealed domain and the signing experience hosted at /sign/.

Conformance status

Self-assessment, as of the effective date above: partially conformant with WCAG 2.2 AA. Some areas are still being tested, particularly the PDF viewer and the signature pad.

Known limitations

  • The drawn-signature pad is a canvas element. Signers using assistive technology should switch to the Type mode, which is a standard text input.
  • The embedded PDF viewer relies on a third-party library (pdf.js); text reflow and screen-reader announcements for PDF content can vary by document. We recommend asking the sender for a tagged-PDF source if announcements are critical.
  • Drag-and-drop field placement in the document editor has a single-pointer alternative (click-to-place), but is not currently keyboard-accessible. We are tracking this for a future release.

Standards we follow

  • WCAG 2.2 Level AA (W3C, October 2023).
  • ADA Title III (USA) reasonable-access standard.
  • European Accessibility Act (EAA, EU Directive 2019/882), effective 28 June 2025.
  • Section 508 of the US Rehabilitation Act for federal-facing components, where applicable.

How we test

  • Automated checks run in our build pipeline using Lighthouse and axe-core.
  • Manual keyboard-only navigation testing on signup, signin, document editor, and signer experience for each release.
  • Screen-reader spot checks with VoiceOver (macOS, iOS) and NVDA (Windows).

Feedback and complaints

If you cannot access part of Ensealed, or you find a barrier we should know about, email accessibility@ensealed.com. We aim to respond within 5 business days with a fix or a workaround.

If you are not satisfied with our response, you may escalate:

  • United States: the US Department of Justice ADA Information Line at 1-800-514-0301 (voice) / 1-800-514-0383 (TTY).
  • European Economic Area: your national enforcement body designated under the European Accessibility Act.
  • United Kingdom: the Equality and Human Rights Commission via the Equality Advisory Support Service.

Updates

We review this statement at least every 12 months and after any material change to the product. The version number and effective date at the top of this page always reflect the most recent review.